Frequently Asked Questions
For items in inventory, we will mail out your watch within 2 business days of your order.
For items on preorder, we accept your order before production has finished. We have established a good relationship with reliable manufacturer in Switzerland and are confident they can deliver on time. Of course, nothing is perfect, and should a delay occur, we will let you know as soon as we know. We will keep you in the loop throughout the entire process and once ready, we will ship based on the order in which your purchase was made.
Shipping times will vary depending on the final destination of the watch. York & Front cannot guarantee or be held responsible for delays and fees due to Customs processing of the destination country.
Canada – USD $5.00 - $15.00
United States – USD $5.00 - $35.00
Elsewhere – USD $9.00 - $65.00
For exact shipping costs and delivery timeline estimates, please refer to the calculated total once you input your address when checking out. Shipping costs do not include any duties, fees, tariffs, or costs incurred by the Customs process in the destination country. Shipping fees subject to change.
How do you ship?
We ship within domestically within Canada with Canada Post. For international shipments, depending on location we will use Canada Post FedEx. When checking out, you will be presented with several shipping options that vary in cost and speed of delivery. Once an order is shipped, we will provide you with the tracking number should the service you selected come with the feature. If you have specific shipping requirements, please drop us a note at firstname.lastname@example.org.
Do you ship internationally?
What is your warranty coverage?
- normal wear and tear such as scratches, dents, chips, etc.
- accidental damage, loss or theft
- modifications or repairs performed by an unauthorized party
- water intrusion due to misuse of the screw-down crown or exceeding rated depth limits
- leather straps and accessories
Do you accept returns?
What payment methods are accepted?
How do I get my watch serviced?
I still have a question!